Our Promise

At the Veterinary Allergy Dermatology and Ear Referral Clinic (VADER Clinic), we believe in building a respectful, positive partnership between our team, our clients, and their pets.

Our promise to you:

• We provide advanced dermatologic care with kindness, honesty, and integrity.

• We partner with you and your primary care veterinarian to support your pet’s long-term health.

• We are committed to creating a safe, welcoming space for every pet and person who enters our clinic.

• We communicate clearly so you feel informed, confident, and supported throughout your pet’s care.

Our Shared Commitment

We work hard to ensure that every visit is positive and comfortable for pets, families, and our team. To help us achieve this together, we kindly ask that clients:

• Treat our team members and other clients with the same respect and courtesy that we promise to provide.

• Keep pets leashed or safely in carriers while at the clinic.

• Share any concerns or questions directly with our team so we can help.

• Follow any safety requests - such as leashing your pet or using pre-visit medications recommended for your pet’s comfort.

Zero-Tolerance Policy

To protect our team and clients, VADER Clinic maintains a strict zero-tolerance policy. We do not tolerate:

• Verbal abuse, profanity, or disrespect directed at staff or others

• Harassment, intimidation, or threatening language

• Behavior that disrupts care or creates an unsafe environment

If these expectations are not met, we reserve the right to discontinue services to maintain a safe, respectful clinic for all.

To learn more about supporting veterinary teams, please visit nomv.org/about/pet-parents.